At LuckyLand, we respect your privacy and are committed to safeguarding your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your personal information when you use our website.

1. Information We Collect

We gather two types of information from you:

• Personal Information: When you create an account, place an order, or interact with our services, we may collect personal details like your name, email address, phone number, and payment details.
• Non-Personal Information: This includes details such as your IP address, browser type, and how you use our website. This helps us improve your browsing experience.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders, including sending you order confirmations and delivery updates.
• Offer customer support and assist with any questions or issues.
• Improve the functionality and performance of our website.
• Keep you informed about new products, special offers, and updates (only if you’ve opted in for communications).

3. Payment Information

We ensure all transactions are securely processed. Please note, we do not store any of your payment details. Payment information is handled by trusted third-party processors that follow strict security standards.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to make your browsing experience smoother and more personalized. Cookies are small files stored on your device that help us remember your preferences and analyze your usage of our website. You can disable cookies via your browser settings, but this might affect how you interact with our site.

5. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except when:

• We work with trusted service providers (like payment processors or shipping partners) who assist us in running our business.
• We are required to do so by law or to protect the rights, property, and safety of LuckyLand, our customers, or others.

6. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

7. Your Rights

You have the following rights regarding your personal information:

• Access and update your personal details whenever you like.
• Request that we limit or stop processing your data in certain situations.
• Opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails.

8. Security

We take the security of your information seriously and use a range of measures to protect it. However, please be aware that no system is 100% secure, and while we strive to protect your data, we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for how they handle your personal information, so we encourage you to read their privacy policies if you decide to visit them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please don’t hesitate to get in touch with us at care@luckyland.me.